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Testimonials from our customers. We are always trying to improve and are very interested in what you have to say about your experience in doing business with us.

If you have purchased an item and wish to leave feedback
please send us an e-mail: sales@americanrattan.com

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+- Original Message +- From: Maureen ETo: American Rattan and Wicker Superstores Sent: Saturday, May 12, 2007 3:09 PM Subject: To Mark Mosher - Thank you!!
Dear Mark, My husband and I received our Rosewood Chinese China Hutch today.  It is absolutely beautiful!  The quality of workmanship is excellent, the color match with our furniture is perfect, and the beauty of the piece really enhances our home. Not only are we impressed with the quality of the China hutch, we are extremely pleased with how carefully and how well the furniture was wrapped for shipment.  We have never seen furniture padded so well, and we sincerely appreciate the time and care it took to prepare our hutch for long-distance travel. Although there was considerable time involved to receive the hutch, it was well worth the wait.  Now, we are looking forward to receiving our free painting: Guavas 3779253731.  What a treat to receive lovely furniture and then have the additional offer of an extra special gift. It has been a pleasure working with you. We certainly will not hesitate to share our great experience with others. Best wishes, Maureen and Lief E

+- Original Message +- From:@aol.com To: sales@americanrattan.com Sent: Wednesday, May 09, 2007 4:28 PM Subject: you guys are fantastic!!
I ordered some bedroom wicker pieces from you all about ten days ago.  I was told it could take as long as 4 weeks to six weeks to arrive.  Much  to my surprise it came in today, only 10 days since I made the order.  It is beautiful, in perfect condition and the color is exactly as it looked in the pic. I have been looking for this color wicker in bedroom pieces and could not find it any where locally.  Other stores offered to order it for me at about four times the price you had it.  I will highly recommend your merchandise! Great job!!! Great furniture!!  Great service!! Thanks so much, Lisa, Texas

+- Original Message +- From: K, Scott To: eric@americanrattan.com Sent: Wednesday, May 09, 2007 2:00 PM Subject: The Cabinet
Eric, I just wanted to let you know that the cabinet arrived today and it looks fantastic, better than I had ever imagined.  The hardware, finish, craftsmanship, all exceeded my expectations.

I am sure we both wish that there had not been all of the problems with delivery, but, now that it is here, I am most pleased with the result.

My compliments to your vendor and to you for staying on top of this.    

Regards, Scott

+- Original Message +-
From: " courtland nurse" < @hotmail.com >
To: < sales@americanrattan.com >
Sent: Thursday, March 22, 2007 4:36 AM
Subject: ED8000 MAGIC SING
Received my order which was in good condition---first trials indicate that
all is well. I must commend you for your prompt and excellent service+
and have recomended your site to some friends who have expressed interest in
the Magic Sing.+Wishing you continued success. Courtland


+- Original Message +- From: PusongTo: sales@americanrattan.com Sent: Thursday, March 15, 2007 2:49 PM Subject: Re: American Rattan and Wicker Customer Receipt/Purchase Confirmation
hello ms. zeny, thank you very much for my order that you have an excellent and very responded on any of my questions. you have an excellent service to your customers. thank you again and goodbye.                      maria (lucy) d

+- Original Message +- From: @comcast.net To: eric@americanrattan.com Sent: Tuesday, February 27, 2007 6:23 PM
Subject: Old Word Coffee Table arrived today!
Our coffee table was delivered today and we are thrilled!  It's perfect for our space.  The glass top is just a tad larger than the rim it's supposed to sit on, but that doesn't move or create any difficulty and is a very minor point.  I just wanted to thank you for your pricing and prompt service.  We won't hesitate to recommend your company to anyone who might be interested in your items.  Thank you for a wonderfully successful on-line purchasing experience.
Elizabeth P 

+- Original Message +- From: Jeannine To: eric@americanrattan.com Sent: Monday, February 05, 2007 8:54 AM Subject: Table Delivery :)
Eric, The table is beautiful and Jason from D & D was very professional.  It came in a little bit nicked, but because it already has an old look, nothing that a furniture marker can't fix.  Thank you again. Jeannine S Sales & Design Interior Services & Design

+- Original Message +- From: Ruta CTo: American Rattan and Wicker Superstores Sent: Thursday, February 01, 2007 5:37 PM Subject: Re: Rosewood order
Hi Mark,      We finally got the furniture on January 7th.  The delivery guys were great.  Everthing arrived in perfect condition.      We have two problems with the furniture.  The first is the decorative channel on the toop of the coffee table varies  from 1/16 to 1/4 of an inch. I realize its hand made.  The second is - the glass top that came with the coffee table is 5 inches too short.      I went to a glass shop and bought the proper sized glass to fit it.  I also bought a glass top for the tiered table.      The good new is that we absolutely love the furniture.  Your people went beyond our expectations as far as capturing our concept.  Instead of doing a rope design around the top edge of the pieces they used a what we call a "petalled" motif - which looks so much better than the rope design.  And on the tiered table, instead of using a reeded (or fluted) design on the legs.  We're glad they did that because it actually looks much better.     The underside of all the (3) pieces is all completely finished and the coffee table has additional support underneath.      This furniture reeks Quality.      Please let me know the ETA for the second end table and how you'd like to handle the financial adjustment for the glass for the coffee table.     Enclosed are some pictures of our "Empire" style furniture.  And it is ABSOLUTELY GORGEOUS!!!                                                              John And Ruta C.

+- Original Message +- From: EdO'To: American Rattan and Wicker Superstores Sent: Wednesday, January 31, 2007 9:57 AM Subject: Cushions
Dear Eric: The cushions arrived from China today. My wife and I are overjoyed with the cushions they are  identical to our original set and we really want to thank you for your help and prompt service from your company.  We will always use your company for our future oriental purchases.  Thank Again, Ed O

+- Original Message +- From: ColetteTo: American Rattan and Wicker Superstore Sent: Monday, January 22, 2007 2:05 PM Subject: RE: Stair Cabinet

Stephen, so sorry I didn't reply on Friday. I was having trouble with my email and every time I tried to reply to your email "Outlook" froze up.

The good news though, is that I called and talked to Mark on Saturday (seemed safer than trying the email route again). I did end up ordering the stair cabinet and one of the tall bookcases (Mark said that would be alright since my husband and I really couldn't come up with what to do with two of them and that was being a difficulty with the whole order). So, it has turned out well for me.

Thank you so much for your attention to my concerns. Yours and Mark's consideration and honesty and kind manners were a definite contributor to my placing the order for the furniture. I look forward to receiving them and perhaps doing business again.

Yours,

Colette S

+- Original Message +- From: Rita To: American Rattan and Wicker Superstores Sent: Friday, December 29, 2006 6:21 AM Subject: Re: Shelter Island Sofa with Frabric A3322
Dear Eric,
just a note of thanks! We received the new cover.
Best wishes for 2007,
Rita

+- Original Message +- From: @aol.com To: sales@americanrattan.com Sent: Friday, December 29, 2006 12:50 PM Subject: Re: Rosewood Entertainment Center RW-ENT101
Hello,  We did receive our Rose Wood entertainment center and must say it is the most beautiful one we have ever seen.  We received it in perfect condition and was very happy with it.  During the process of attaching the center piece to the two end pieces it was damaged.  What I would like to know is how much would it cost to get just the upper center piece made.  It was custom made as we had the center to measure 50" wide and it is 21" high.  It has four glass doors.  It was model RW-ENT101. Thank You.  If you need more information please let me know.  John

+- Original Message +- From:l To: American Rattan and Wicker Superstores Sent: Friday, December 22, 2006 1:37 PM Subject: Re: Jewelry box shipped
The jewelry box arrived and it is beautiful!
           thank you,
Marge

American Rattan and Wicker Superstores wrote:
Hello Marge,     Your order shipped out today. You will receive it by Friday. The tracking # is ________2 via UPS. Thank you,
Daniel Lawrence

+- Original Message +-

From: @aol.com

To: sales@americanrattan.com

Sent: Sunday, November 19, 2006 1:47 PM

Subject: Thank you

  

Dear Mark,Our Rosewood dining room set is here, settled into our dining room and it's beautiful. It got lots of nice comments from our dinner guests. Thank you so much for your time and attention during the whole shipping process. Sorry that it was so much trouble, but it made it here just in time.  We look forward to celebrating our first Thanksgiving dinner with our family on our new table this week! Thanks again! -Elaine H

From Kirsten via mailed in letter 11/8/06: Dear American Rattan and Wicker, I would like to thank you for the invaluable service your company offered to us. Eric in the customer service is very polite, respectful, and excellent in service. He never missed the deadline and he had such product knowledge. He is doing his job well! That inspired us to remember and order more products from American Rattan and Wicker.

+- Original Message +- From: Nancy CTo: American Rattan and Wicker Superstores Sent: Saturday, September 30, 2006 9:07 AM Subject: Re: Antique Order # 165

mark
thanks for the pic. we're very happy w/the cabinet. 
please e-mail me the receipt for the balance you charged to my credit card.
thanks
nancy c

+- Original Message +- From: Jayne To: sales@americanrattan.com Sent: Thursday, September 28, 2006 3:04 PM Subject: Great customer service
Good afternoon, I wanted to bring to your attention what fantastic customer service I received from Eric in your Sales department.  I found a jewelry box that I wanted to buy for my sister's birthday this Saturday and I wanted to see if I can get it shipped to me in time.  I was willing to paid extra for next day or priority shipping.  Eric was very patient when I explained my needs, and always called me back as promised.  Not only did Eric match a lower price that I found for the jewelry box on another website, he offered to have the item delivered to me in person on the same day of my purchase, today! Bill, the very nice gentleman from the warehouse, gave me a call to let me know that he was in front of my office building with my delivery the same afternoon. Boy, did you guys exceed all my expectations!!  This is what I call customer service!  After I opened the box and found that the design was slightly different then what I saw on the website, Bill immediately offered tp come back to make an exchange the next day.  I told him that I will give the gift as is, and hopefully my sister will be just as happy with the new design.  It's nice to know that Bill is willing to make make an exchange if I need to after my sister gets the gift. You guys are the best and I will be sure to refer you to my friends and family! p.s.  Pls feel free to us this as a testamonial, but pls do not reference my work email address.  thanks again! Jayne W.

+- Original Message +- From: Sheila N To: American Rattan and Wicker Superstore Sent: Tuesday, September 19, 2006 11:27 AM Subject: Re: SUPPORT TICKET
Eric, I just received my purchase today.  I had called D&D on Friday and they schedule the delivery with me.  Everything is perfect.  Thank you!

+- Original Message +-
From: < @charter.net >
To: "American Rattan and Wicker Superstores" < sales@americanrattan.com >
Sent: Tuesday, September 12, 2006 8:33 AM
Subject: Re: CUSHIONS MISSING

> Mark,
> Thanks again for all of your help.  You have been very helpful and
understanding in my time of fustration with the shipping company.  My
husband & I are very pleased with the table.  Words can't describe how
beautiful the table loooks with our other rosewood pieces.  We look forward
to doing business with American Rattan and Wicker again.
Thanks,> Leslie

+- Original Message +- From: @aol.com To: sales@americanrattan.com Sent: Sunday, August 27, 2006 12:09 PM Subject: Fwd: American Rattan and Wicker Customer Receipt/Purchase Confirmation
hi mark     we received our furniture shipment Thursday aug 24 06 we are really satisfied with the dining room set we cant thank you enough for getting the matching server after it had ben sold it just makes the set look great          again thanks     joe s

+- Original Message +- From: Emily FTo: American Rattan and Wicker Superstores Sent: Friday, August 25, 2006 1:15 PM Subject: Re: Vicky Counterstools Shipping
Mark - the barstools arrived today - safe and sound - and are just right. Thank you guys. Emily F

+- Original Message +- From: Marilyn S To: American Rattan and Wicker Superstores Sent: Friday, August 25, 2006 12:37 PM Subject: Re: Barstools Shipping
Hey Mark: I just wanted to let you know that we received the barstools about a week ago.  They are beautiful and we love them.....they were slightly smaller than what I had thought.....I measured the seat from left side to right side instead of from corner to corner but they work well in the space intended. I appreciate your great customer service and love the barstools!!!!  I will keep you in mind for my next purchase... Thanks,  Marilyn

+- Original Message +- From: Mary STo: 'American Rattan and Wicker Superstore' Sent: Wednesday, August 23, 2006 2:01 PM Subject: RE: SUPPORT TICKET
My furniture was delivered to my home today. It isn't totally unpacked but what I can see look great!  Thanks so much for answering. Mary S.

+- Original Message +- From: Leora BTo: American Rattan and Wicker Superstore Sent: Friday, August 11, 2006 9:54 AM Subject: Re: Orlando Dining Set #R401
Dear Eric, Humungous thanks for being so helpful to me. I am so glad to know these dimensions...this helps a lot.   My husband and I are trying to decide on fabrics.  It's hard to look at pictures but we're trying to narrow it down.  We have an adjacent family room with lots of palms and a safari decor.  I appreciate your corresponding with me.  I read many of the other testimonials and it's true...your customer service is 100% customer friendly. Thanks, Leora B

+- Original Message +- From: SHARON P To: sales@americanrattan.com Sent: Sunday, August 06, 2006 2:46 PM Subject: Very Happy w/Dining Room Set! (Invoice #112241)
Hi Mark, This afternoon, D & D delivered my Rosewood dining set in perfect condition! The men from D & D were very polite and efficient. The set is beautiful, and I look forward to many years of use. Thank you. Sharon P

+- Original Message +- From: < @bellsouth.net > To: "American Rattan and Wicker Superstores" < sales@americanrattan.com > Sent: Saturday, July 29, 2006 8:58 AM Subject: Re: American Rattan and Wicker
> Dear Mark,
> Thank you for helping with my order. I know that I can always count on American Rattan and Wicker. Please know that I appreciate all that you do...have a great weekend, Sincerely, Carrie M.

+- Original Message +- From: k wall To: American Rattan and Wicker Superstore Sent: Friday, July 21, 2006 9:44 AM Subject: Re: Coffee Table
Eric: I really, really appreciate you following up with me. American Rattan and Wicker obviously understands customer service and how important it is to keep the customer informed. Thank you for the super service and I look forward to hearing from you when the tables ship. - Sincerely, K. Wall

Phoned in on 7-13-06
Eric, my Rosewood end table and magazine stand just arrived. They are absolutely gorgeous and the packing was superb. Thank you very much! Joan P.

+- Original Message +- From: W, Kathy To: sales@americanrattan.com Sent: Monday, July 03, 2006 5:51 PM Subject: Re: American Rattan and Wicker Invoice

I got the furniture and I love it! I guess the painting was out of stock.
Kathy W

+- Original Message +- From: L, Susan To: sales@americanrattan.com Sent: Thursday, May 18, 2006 1:48 PM
Hi! The vanity arrived in perfect condition and your packing was impeccable. It is so beautiful that I would like to complete my bedroom in the same furniture. Does the platform bed set come with nightstands?

Please provide pricing (including tax and shipping charges) for the bed set in California King (if comes with nightstands) and a 72" dresser in natural birds and flowers. Many thanks,
Susan L RRT-NPS
Product Test and Validation Specialist

+- Original Message +- From: Kathy H To: American Rattan and Wicker - www.americanrattan.com Sent: Monday, May 01, 2006 3:50 PM Subject: Thanks
I received my furniture Saturday and am very pleased with it.  The deliverers were very courteous and competent. Thank you for a very satisfactory and pleasant transaction. Kathy H.

+- Original Message +- From: < icharmedu@> To: "American Rattan and Wicker Superstores" < sales@americanrattan.com > Sent: Saturday, March 18, 2006 5:33 AM Subject: Cushions Arrived
> Dear Mark,
> The cushions arrived yesterday.  They are beautiful.  They did an excellent job matching the pattern on every cushions, so that each one is nearly identical to the next.  Our post office was excited that we received a "box from China."  I am very pleased with the pattern & color we chose.
> Overall, we are very happy with the desk and cushions.  Thank you again.  Glad that we found American Rattan and Wicker.  Wishing you continued success and long life.
> Jean T
> Marathon, FL


Left in Shopping Cart Special Instructions on 3/17/2006:
SPECIAL INSTRUCTIONS
i received the magic mic ed 11000 plus the song chip yesterday & so far we are very pleased with the product. i trust American Rattan and Wicker now that's why i'm coming back to order more products. will recommend your store to friends & more people. by the way your ad says buyers will receive free oil painting for purchase above $350 & i have purchased $579 last march 9 & forgot to order my free oil painting. can i avail it now? i like the old manila.  thanks. as of this time i'm thinking of adding to a cart another karaoke accessory. i love shopping here!

+- Original Message +- From: Michael D'To: sales@americanrattan.com Sent: Tuesday, March 07, 2006 1:24 PM Subject: RE: Order has shipped
Hello Eric I just want to say it was a pleasure doing business w/you and your company. The desk was del in perfect condition .
Regards Michael D'

Phoned in: Feb. 26, 2006
We received our Rosewood furniture last night and the quality and beauty greatly exceeded our expectations. Your shipper unpacked all of the pieces and even set up everything for us. We are very impressed with the furniture and the service. We'll be recommending your company to all of our friends.
Stephan C., Eads, Tennessee


Original Message +- From: @juno.com To: sales@americanrattan.com Sent: Saturday, February 25, 2006 7:26 AM Subject: Satisfaction!!!

Dear Mr.  Mosher;
The set arrived and we LOVE it. The quality is superb, the fabric is gorgeous, and we are so pleased that we found you on the web...who would have known!!! We saw a less well made rattan sofa in Fortunoff's for almost 1700$....not even near the quality and the tables and chairs were extra.( I may order an additional end table for the set....what is the shipping charge for a table to NJ...) at any rate, you have a customer who will  recommend you without reservation...dr. and mrs. jack b., somerset, NJ

+- Original Message +-
From: <@bellsouth.net >
To: "American Rattan and Wicker Superstores" < sales@americanrattan.com >
Sent: Sunday, February 05, 2006 5:51 AM
Subject: SUCCESS! Rosewood Secretary Desk
> Mark, D & D delivered the desk this morning.  It is very, very beautiful, and a nice addition to what we have.  The desk has a beautiful, rich luster.   What do you use to polish?>
> I mailed the cushion fabric samples back yesterday:
> Please place the  order  for #54:  Chinese Silk - Spring Flowers w/Good Luck Design (the color is kind of gold and olive green.)  8 Cushions:  6 regular, 2 captain chairs.>
> If you ever have any other furniture  pieces that match the desk design, please let me know.  Although we have bird and flower, our design is not as intricate as on the desk.  The desk is really beautiful and it will make bill paying a pleasure.  I do have to say "it was worth the wait." 
> > Thank you again.  Looking forward to receiving the cushions.
> > Jean T.
> Marathon, FL 

Phoned In: 05 Feb 06 - We received our customized Rosewood Pub Table and Pub chairs and the quality and looks are beyond anything I could have hoped for! We had local quotes done to build this table set and they were more than twice as much and I don't think they could have even come close to building something this beautiful. I'am now mailing my details, pictures and plans for my formal dining room, master bedroom, and 2 other bedrooms. And yes, I will send you the photos of the Pub table set so you can post it on your custom furniture page. Thank you and talk to you soon, Nishita K.

Phoned In: 30 Jan 06 - My Antique cabinet arrived today in perfect condition and I love it.
Thank you all at American Rattan and Wicker for a great job! Zetta T.

Phone In: 11 Jan 06 - Hi, I called to say that the Plantation bar and barstools arrived today
and we are thrilled with the quality and looks of the furniture. Much better than we could even have imagined! Thanks again, A. Rosenstein

+- Original Message +- From: Janine MTo: sales@americanrattan.com Sent: Tuesday, January 10, 2006 5:47 PM Subject: RE: Your Order with American Rattan and Wicker (# 2007070)
To the Wonderful People at American Rattan and Wicker:  THANK YOU VERY MUCH for the quick ship out of my new Magic Mic!  I got it in ONE DAY!!!  I sang with a friend for 8 hours over the weekend, ordered my own on Monday and received it on Tuesday. Now I am armed and ready for my trip back home to Hawaii!  HOORAY!  Thank you again for everything!  With much aloha, Janine M   :-) 


+- Original Message +- From: "Maria P" < @.com > To: < sales@americanrattan.com > Sent: Monday, January 02, 2006 3:19 PM Subject: Desk Arrived!
Mark,
The desk arrived Saturday and it is exquisite.  Well worth the wait.
A true pleasure to do business with you.  Hope to do so again in the future.
Thanks,
Maria

+- Original Message +- From: "Cheryl " < @warner.edu > To: < support@americanrattan.com > Sent: Friday, December 16, 2005 5:34 AM Subject: delivery
Just wanted you to know that I did receive my furniture yesterday afternoon. It's beautiful and the delivery men did a good job packaging it.
Thanks, Cheryl

+- Original Message +- From: < @bellsouth.net > To: < sales@americanrattan.com > Sent: Wednesday, December 14, 2005 7:37 AM Subject: rosewood furniture
Mark, I would like to thank you and your company for our tables. My wife thinks they are beautiful. I also want to thank D and D Trucking for the care they took in getting our tables to us. I look forward to doing business with you in the future. Thanks
Gary Chase

Phoned in on November 28, 2005
Mark, we received our custom Rosewood dining set today and the work was exceptional.
The style, stain, and carving were exactly what I wanted. I did not have it in time
for Thanksgiving but I will have it now for Christmas. I'am looking forward to receiving
my custom coffee table as well. Rosalind P., Michigan

+-Original Message+-
From: Raj [mailto:@yahoo.com]
Sent: Tuesday, September 20, 2005 6:29 AM
To: sales@americanrattan.com
Subject: RE: Furniture Shipped

Mark First of all we are extremely happy with the quality of the furniture. This is the biggest purchase i ever made on the internate. And you guys made it a pleasant experience. Everything came without even a scrach. Finish looks great. Best thing is my boss (wife) loves it. I must appreciate your honesy about holding your price , acomodating the custom size of the table, mirror. You also never gave me a false hope for the delivary and the it did arrive at the time you promised. D & D Delivary service people were excellent.They brought everything in & also set it up inside the house, Needless to say I took care of both the drivers well. Every thing went perfect. Raj

+-Original Message+-
From: Marilyn C. [mailto:marilyn]
Sent: Saturday, September 3, 2005 1:10 PM
To: sales@americanrattan.com
Subject: Bamboo Canopy Bed

I'am so happy with my Canopy bed. I bought a waterbed mattress instead of a regular mattress and turned this bed into my dream bed. I put multi-colored curtains all around. I feel like a Queen!
Thank You, Marilyn

+-Original Message+-
From: Evangeline Q [mailto:evangelin]
Sent: Saturday, August 27, 2005 12:14 AM
To: sales@americanrattan.com
Subject: RE: American Rattan and Wicker Invoice

i am reall happy for the promt delivery ..I am delighted with my coffee table I am looking forward in ordering more items from you.. again thank you... vangie

+-Original Message+- From: MARVIN K [mailto:@msn.com]
Sent: Tuesday, July 19, 2005 4:29 PM
To: sales@americanrattan.com
Subject: Rec. furniture
I rec. my furniture today and it is very pretty.
I got the white Rattan bedroom suite and the pictures on the Internet do not do it justice.
The packaging was first class and the driver at Estes put it just inside door. Every thing worked out great. Thanks Marvin K

+-Original Message+-
From: Annie@com [mailto:Annie@com]
Sent: Thursday, June 23, 2005 12:45 PM
To: sales@americanrattan.com
Subject: (no subject)

Hello from New York!  I must tell you how pleasantly surprised we were with your entire operation.  Not only was everything handled efficiently and timely, but I was amazed that you broke up the total into two payments, so that my Visa bill was not "overwhelmed".  You guys are a very class act!  Good luck in your new location.                                                 Sincerely,                                                 Annie By the way.........My surfwind chairs look absolutely smashing!!!!

+-Original Message+-
From: Terry E
Sent: Thursday, June 02, 2005 2:19 PM
To: sales@americanrattan.com
Subject: One VERY satisfied customer!!
Dan - The rosewood dining room table and chairs were delivered yesterday.  They are absolutely exquisite!  They are everything I hoped they would be and more. I was very nervous about ordering something that would be a focal point for our home sight unseen over the internet.  Would the product be as nice as the picture on your website?  I read your testimonials and spoke with you and Mark on the phone.  You made me feel comfortable enough to place the order, but still I was worried. Well, I didn't need to be.  Everything was perfect.  You had packed it all so well that nothing was damaged in shipping.  The table and chairs are so beautiful.  The finish is just what I wanted.  The carving is gorgeous.  The cushions are perfect.  My husband and I could not be more pleased!  We don't know how you can sell such beautiful furniture for such a reasonable price, but we're very glad you do! We will be recommending you to our friends.  Thank you for everything. Sincerely, Terry L. E

+-Original Message+-
From: Leslie D [mailto:@]
Sent: Monday, May 23, 2005 4:11 AM
To: sales@americanrattan.com
Subject: RE: Furniture Shipping
I want to thank every one at American Rattan and Wicker for the wonderful job that was done to complete my order on my rattan furniture.

The ordering, the follow up and the delivery of the furniture.  The gentleman from NC were absolutely wonderful when they delivered our furniture.  The fabric is beautiful, the furniture is beautiful.  I will recommend your web site to any one who asks where I ordered my furniture. 

Again, thanks every so much.

Leslie D

Oxford Michigan.

+-Original Message+-
From: Nancy C [mailto:@hotmail.com]
Sent: Thursday, May 12, 2005 6:45 AM
To: sales@americanrattan.com
Subject: RE: Update on Status

Just wanted to let you know that my chairs/ottomans arrived safety yesterday
evening. They are so comfortable and you did a great job on the cushions &
pillows. Thanks for all your help,
Nancy

OVER THE PHONE
From: Brian M.
Friday, May 6, 2005 1:51 p.m.
We received the 4 Rockers today and the Boston Harbor Living room set.
The furniture is amazing and we are more than satisfied.
Bryan M.

+-Original Message+-
From: Jim G [mailto:@humboldt1.com]
Sent: Monday, April 25, 2005 4:07 AM
To: 'American Rattan and Wicker'
Subject: RE: Antique Altar

Hi, Just wanted to let you know we have the altar in our home and we are quite pleased.  Its beautiful! 

Thank you,

Jim G

+-Original Message+-
From: Kar@ [mailto:Kar@]
Sent: Friday, April 15, 2005 6:52 PM
To: sales@americanrattan.com
Subject: Re: Your Order with American Rattan and Wicker (# 2005514)

Hello, I just wanted to contact you to you know how pleased I was with my rattan set delivered to our new home in Florida. It arrived safely and in excellent shape and was delivered when I requested with no problems. A good transaction! I'am ordering the rattan counterstools to match..hope they are as nice. Thank you very much, Sincerely, Karen H


+-Original Message+-
From: YONE@
Sent: Wednesday, April 06, 2005 10:06 AM
To: sales@americanrattan.com
Subject: Many Thanks

Hi Aaron, I am so delighted with my beautiful Barbados bedroom furniture.  Everything was packed so well and arrived in excellent condition.  All of the pieces are perfect. It was such a pleasure doing business with your company.  Thanks Again, Sue Y.

+-Original Message+-
From: Mercy & Andy
Sent: Tuesday, April 05, 2005 12:21 PM
To: support@americanrattan.com
Subject: RE: Returned Microphone Chip
Wow!  You guys are wonderful.  My wife (who was very mad at me for not insuring the letter with the chip in it) is very, very happy - with you, not me L   You guys are great! I will definitely be buying more in the near future. Thank you Eric.
Mercy & Andy K.

Customer Testimonials
+- Original Message +-
From: <rjones@>
To: <sales@americanrattan.com>
Sent: Monday, June 02, 2003 9:14 AM
Subject: Caledonia Bar Set

> Hi Mark. Thanks so much for the great products and service. When the bar
> arrived, my expectations were wildly exceeded. It is stunning! On top of
> being grateful for the bar, I am very pleased with the service levels of
> your company. Everything went just as you indicated, and I appreciate your
> handling of my calls etc. I look forward to doing more business with your
> great company.
> Sincerely,
> Rick J.

+- Original Message +-
From: @attbi.com>
To: "Mark Mosher" <sales@americanrattan.com>
Sent: Wednesday, January 22, 2003 8:00 PM
Subject: Re: American Rattan and Wicker Customer Receipt/Purchase Confirmation >

> We just received our nested tables and they are absolutely beautiful. They
> are everything I hoped they would be. This was quite an extravagant
> purchase for us, but we've wanted beautiful Oriental stacking tables for
> many years and decided this was going to be our 40th anniversary gift to
> each other. They are excellent quality and a good value as far as we're
> concerned. Thanks for the good service and fine product. Just thought you
> should know your company was good to work with - customers don't tell
> sellers that often enough!
>
> Mel and Anne

+- Original Message +-
From: @aol.com
To: sales@americanrattan.com
Sent: Wednesday, January 22, 2003 6:16 PM
Subject: Fwd: Jewelry Box 2

Dear Mark--
Thanks for the e-mail of the jewelry boxes. They're both so gorgeous it was hard to pick.
It took a while but Susan said her favorite was jewely box #2--the 15"X10"X10" so we'll go with that one.

You're the best.
Sincerely,
Thom & Susan.

+ Original Message +-
From: @aol.com
To: sales@americanrattan.com
Sent: Monday, January 20, 2003 3:48 PM
Subject: furniture delivered

Mark, we received our furniture today and are very pleased with the pieces. The construction of the furniture is 1st class, as is the service. Now for more business, we are interested in another bali bar stool with leapard maize, a end table and lounge chair "Waikiki" with leapard maize. Thank you
John

+- Original Message +-
From: cecilia
To: sales@americanrattan.com
Sent: Sunday, December 08, 2002 12:19 PM
Subject: Info about Magic Mic

Hi. we have received our new magic microphone and are really enjoying it. We would like to purchase the additional wireless microphone that goes with it. Also, it stated we could download songs from the web site. Do we need an additional chip? How would we do that?Thanks for your help.
Jim & Cecilia

+- Original Message +-
From: "Jaime S " <@yahoo.com>
To: "Mark Mosher" <sales@americanrattan.com>
Sent: Thursday, December 05, 2002 10:16 PM
Subject: Jaime S (Re: American Rattan and Wicker Customer Receipt/Purchase Confirmation)

> Hi Mark,
>
> we received the item today, all set now, fun stuff!
> thanks for the additional CDs, love them!
>
> Thanks, and regards,
>
> Jaime S.

+- Original Message +-
From: <@cs.com>
To: <sales@americanrattan.com>
Sent: Friday, November 01, 2002 7:07 AM

Subject: Re: order status > I received my headboard on Wednesday. I love it!
Thank you! Wendy Crescent City, California.


Subject: Coffee & End Tables
Date: Sep 5 2002 3:53a

<PRE>Mark; I just wanted to say thanks, the tables are great.With the other 2
peices the room realy has come together. Your service is AAA+ . Thanks again
JOE

2/25/02
MARK THIS IS JOHN THE ENTERTAINMENT CENTER
ARRIVED TODAY LOOKS SUPER ITS NICER THAN I  PITCHERED
WIFE IS AT WORK AND HASNT SEEN IT YET I MAY BE LOOKING
FOR ONE MORE THING IT CALLED A DRUM TEA TABLE ITS
ROSEWOOD INLAID ITS 36 INCHES ROUND 30 INCHES TALL AND
HAS 4 STOOLS 20 INCHES TALL  I HAVE TO
PITCHERS SEE IF YOU HAVE ANYTHING LIKE IT THANKS AGAIN
DO YOU HAVE A DATE ON DESK

7/22/02
thank you for your excellent service. you shipped my microphone on saturday july 20th and it is here in ohio today. i really appreciate the super job that you and the postal service did. i did not yet get to try it out, but i just want to thank you for the great job and i hope the line was not too long at post office. thanks also for answering the phone after you were closed. you take customer service to a new level.
thank you, peggy
 

Testimonials Left by                    Date                            Item#  S/B

(mklose@.net) (10) Aug-17-02 08:49:21 PDT 1369752839 S
Praise : Outstanding service, contact and product! Mark M. is A++++

pigmie66 (llgrade@.com) (15) Aug-02-02 14:58:53 PDT 1368246454 S
Praise : Great transaction, quick shipment, pleasure doing business A+

oozepatrol       (oozepatrol@) (3) Apr-21-02 21:20:34 PDT 1333264427 S
Praise : Easy to reach by phone or e-mail. Professional->happy to have made the purchase.

starmiehawaii (starmie@) (333)  Apr-13-02 20:02:11 PDT 1342990673 S
Praise : We are PARTYIN' as I leave this feedback! ~*~LOVIN' MAGIC MIC, THANKS SO MUCH!~*~

tindera (tindera@) (222)               Apr-13-02 02:26:45  PDT 1335613922 S
Praise : another quick transaction! faster shipping too!

newsboy (lscheur@) (779)           Apr-05-02 08:32:07 PST 1339217135 S
Praise : A++++, Highly Recommended, Reliable

saygoodnitegracie (rcav@) (209)  Apr-02-02 07:26:32 PST 2002010203 S
Praise : What a great looking Rosewood Dining set! Highly recommended. AAA+ seller.

smart-auctions (smart_auctions@) (23)  Mar-28-02 21:43:15 PST 1339217135 S
Praise : Awesome Seller. Shipped in 5 days. Fast Comm. Great Deal ($$$).

tongal90 (anthonyjr200@) (673)  Mar-18-02 17:43:20 PST 1335613922 S
Praise : Wonderful Transaction!Great Seller Highly Racc. To all!Thanks A+++++++++++++++++

bobbycue1@ (bobbycue1@) (60)  Mar-05-02 18:55:49 PST 1330512569 S
Praise : excellent transaction other vendors should emulate

navlin (katya9@) (81)  Mar-04-02 20:45:52 PST 1670087443 S
Praise : good communication and wonderful item. Thanks!

tindera (tindera@) (222)  Mar-02-02 13:45:49 PST 1333264427 S
Praise : another easy transaction - rec'd it 5 days after auction ended! will bid again..

imagivision (valalvero@) (185)  Feb-27-02 14:19:47 PST 1330512569 S
Praise : PROMPT DELIVERY! FRIENDLY COMMUNICATION!! WE'LL DEAL AGAIN!! AWESOME SUPPLIER!!!

tindera (tindera@) (222)  Feb-26-02 14:44:06 PST 1330512569 S
Praise : great product; quick to ship; good deal - even bought another one!!!

matt8500@aol.com (matt8500@) (373)  Feb-12-02 11:34:33 PST 1318868575 S
Praise : I am very pleased with my purchase. Helpful service and good communication.

remmerso (robertae@) (2) Jan-31-02 16:51:03 PST 1303167801 S
Praise : Service could not have been any better. American Rattan and Wicker was fa

bubbadog123 (fredfstone60) (435)  Jan-30-02 11:10:34 PST 1318873201 S
Praise : THIS WAS SMOOTH & FAST ++++

aquaman70 (glenn@) (13)   Jan-28-02 03:09:37 PST 1314873636 S
Praise : Great seller!!! Would highly recommend to others.

mcgador@.com (mcgador@) (12)  Dec-31-01 15:02:26 PST 1311179397 S
Praise : Very smooth transaction; Very friendly and easy to deal with, AAA+++ high recomm

spechtacularstuf (spechtacularstuf@) (464)  Dec-12-01 12:01:07 PST 1669875902 S
Praise : Beautiful box...Super service, pkging. and delivery...A+++++++++++++++

heup01 (heup01@) (4) Dec-10-01 20:21:15 PST 1494552284 S
Praise : Excellent seller, great communication and fast transacion

leolamillers@.com (leolamillers@) (23)  Dec-09-01 19:31:43 PST 1660501194 S
Praise : Great product and good packaging

dlund61833@aol.com (dlund61833@) (54)  Nov-11-01 18:57:37 PST 1645580161 S
Praise : Pleasure to do business with. Highly recommended!

tuti_theresia (tess@) (4) Apr-29-01 18:03:14 PST 1229327068
Praise : friendly service, we're v. satisfied and hope to do more business in future

penguynn (penguynn@) (7) Jan-13-01 15:28:29 PST 534746843
Praise : LOVE this item. Wish there were more to buy. A+++++ service. Will buy again!

despatch (dougpenwell@) (810)  Dec-06-00 11:21:50 PST 472081127
Praise : Satisfactory.

manmartin (manmartin@) (15)  Nov-05-00 21:31:13 PST 480201058
Praise : awesome, seller E-mailed me, I picked up item. I was very happy with quality #1

If you have any questions on price and selection please give our
experts a call at: 1-888-580-2817
or e-mail: sales@americanrattan.com

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