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Testimonials from our customers. We are always trying to improve and are very interested in what you have to say about your experience in doing business with us.
If you have purchased an item and wish to leave feedback please send us an e-mail: sales@americanrattan.com -----Original Message-----
From: T, Jason D [mailto:@verizon.com] Sent: Saturday, December 24, 2011 8:13 PM To: 'sales@americanrattan.com'; '@verizon.net' Subject: Fw: Fwd: Feedback via the SUPPORT ASSISTANCE FORM Mark and team, we rec'd our order and we really like the Pacific Dreams furniture. From: tm [mailto:@sbcglobal.net]
Sent: Tuesday, December 20, 2011 5:30 AM To: American Rattan and Wicker Subject: Re: AMERICAN RATTAN INVOICE FOR TODD M To whom it may concern,
I received my Trinidad bedroom furniture and the quality and craftsmanship exceeds my expectations - thank you so much. Please note, however, that my order was to include a free oil painting (see below - the reference to #117). The oil painting has yet to be received. Can you please ship that as soon as possible. Let me know if you have any questions.
Todd M, Mundelein, IL.
Marie,
Just wanted to let you know that we received our rattan furniture last Saturday. Anyway the Innisbrook Sunroom furniture is simply stunning! Absolutely love it! It is comfortable to sit on as well (something I was concerned about considering I ordered it without ever sitting on it).
Thanks for everything!
Beth P (Edwardsville, IL)
From:@live.com To: sales@americanrattan.com Subject: RE: delivery????? Date: Wed, 16 Nov 2011 12:38:39 -0500 hi just received my Orchard Park set!!!!!it is just beautiful better than i imagined...thank you for all your help thanks again joan h., Ocala, Fl. ----- Original Message ----- From: Luisa R To: Marie (American Rattan) Sent: Tuesday, November 15, 2011 11:00 AM Subject: Testimonial As an extremely discriminating and savvy shopper, as I'm sure Marie will attest to, I would like to take this moment to thank American Rattan Furniture Company for a job well done . . . from the original sale to the delivery of our beautiful Autumn Morning livingroom set!! I could not be happier and satisfied with the quality of the materials, the workmanship, the professionalism of the staff at American Rattan in complying with my numerous requests and inquiries, as well as the excellent "White Glove" handling from the delivery personnel. This is the second set of livingroom furniture I have purchased; the first set unfortunately did not hold up well AND was not purchased from American Rattan. I am so pleased to have found your website, and will definitely refer your products to our friends, family and co-workers. Luisa and Tony R. Mission Vieo, CA ----- Original Message ----- From: @earthlink.net To: American Rattan and Wicker Sent: Friday, November 11, 2011 6:14 PM Subject: Loveseat delivery Marie, they delivered my Fort Sumter loveseat today, as they promised. This piece of furniture is way more beautiful than I had expected! The picture on the internet showed a lighter color from which I was working on my mind to adjust. But, what to my wondering eyes should appear - a darker stain which worked in with my room's eclectic decor soooo well. The loveseat is GORGEOUS. So well made, so well supported underneath. I have a 300 lb friend whom I want to be able to invite to sit down - SHE CAN!!! Your pictures don't address the back of the units and, of course, I wondered. No need...the back is as finished and attractive as the front. The height of the seat from the floor (which was a concern of mine) is exactly perfect. The soft accommodation of the cushioned back is so right. I can't believe my eyes. It's perfect. It looks like a piece of furniture from one of those historic homes that are open to the public for tours. Just thought you might appreciate the ecstatic carrying-ons of a satisfied customer. Thank you for working with me on this order. Oh, I forgot, the 2 1/2 yards of fabric I ordered came yesterday. I can and will say, "I'm good to go!" Again, thank you, Marie. Fondly, Rose B., Carson City, NV. ----- Original Message ----- From: Angie R To: 'American Rattan and Wicker' Sent: Friday, November 11, 2011 11:10 AM Subject: RE: AMERICAN RATTAN for ANGELA R Re: Feedback via the SUPPORT ASSISTANCE FORM Hello, Marie, Looking forward to the arrival of the headboard. The rest of my new Marco Bedroom furniture looks awesome! ~Angie R., Plantation, FL. ----- Original Message ----- From: B N To: sales@americanrattan.com Sent: Wednesday, October 19, 2011 1:35 PM Subject: Tahiti Sofa, Arm Chair, & Ottoman I love the Tahiti sunroom furniture I ordered from American Rattan. The quality is excellent with the furniture being very sturdy & I especially like the decorative wicking on the frames. The fabric is exactly as pictured and the cushions are very comfortable with lots of depth to them. It was extemely helpful to be able to order just the pieces that we wanted as the space we had to fill was smaller than average. Thank you & I highly recommend ordering from American Rattan. Barb N, KEWAUNEE, WI. ----- Original Message ----- From: Janet M To: sales@americanrattan.com Sent: Tuesday, October 18, 2011 11:40 AM Subject: Maui Twist rattan Sent from my iPad Marie, As you know, I was so excited and thrilled with the Maui Twist rattan furniture that I called you as soon as we unpacked it. It was received in the time span promised and in excellent shape. It is far more beautiful than I expected and seems to be very well made and sturdy. The cushions are plush and comfortable and the material is lovely. Doing business with you has been a terrific experience, and I'm sure you will hear from me again. Janet M., Davenport, FL. From: @comcast.net Sent: Wednesday, September 21, 2011 1:25 PM To: American Rattan and Wicker Subject: Re: Order 1780125 hi mark, just want to say how much we (and all of our friends and guests) love the Ocean City sunroom furniture we ordered from you. to give you an idea ... people gravitate and sit on the sofa and love seat so quickly i sometimes have a hard time getting a seat on my own furniture. not a bad complaint, eh. thanks again, bill C., Kauneonga lake, NY. ---------- Forwarded message ---------- From: Julie < @gmail.com > Date: Thu, Sep 15, 2011 at 2:45 PM Subject: Re: INVOICE for JULIE ONEILL from AMERICAN RATTAN - MM To: American Rattan and Wicker < sales@americanrattan.com > Marie - thanks so much for getting my Martha's Vineyard furniture to me in time. It is just beautiful. Thanks again, I really appreciate it! Julie O, Bluffton, SC ----- Original Message ----- From: Martha D To: American Rattan and Wicker Sent: Thursday, September 22, 2011 8:19 AM Subject: Re: INVOICE for MARTHA D from AMERICAN RATTAN - MM Dear Marie- Our Shelter Island furniture arrived today via Peace transport. The boxes appear to be in good condition but we will not be able to check the contents until next week. We'll give you an update then. We must commend the delivery men for their care and courtesy. Thanks again for a most pleasant experience! Regards, Martha D., Smithtown, NY. From: @comcast.net Sent: Wednesday, September 21, 2011 1:25 PM To: American Rattan and Wicker Subject: Re: Order 1780125 hi mark, just want to say how much we (and all of our friends and guests) love the Ocean City sunroom furniture we ordered from you. to give you an idea ... people gravitate and sit on the sofa and love seat so quickly i sometimes have a hard time getting a seat on my own furniture. not a bad complaint, eh. thanks again, bill c., quincy, ma.. ----- Original Message ----- From: Steve B To: American Rattan and Wicker Sent: Saturday, September 17, 2011 12:41 AM Subject: Re: the chair The replacement Seaside chair and drawer arrived safely at this address today. The box was on my front porch when I got home at 10, but in this neighborhood, that is no big deal. The chair has no wobble and the new desk drawer fits and has no defect that I can see at this time and is in service. Thank you. Steve B. ----- Original Message ----- From: G, Shirley To: American Rattan and Wicker Sent: Tuesday, September 06, 2011 10:59 AM Subject: delivery of wicker furniture We received our Westaway outdoor furniture order on Saturday, September 3, 2011 . The gentlemen were very polite and very careful with the furniture. The furniture was beautiful. It was just as classy as I thought it would be. Good quality. The material looked even better than what I thought it would. This was our first time using your service. Would use you company again. You were very helpful to us when choosing the right pieces and material. I know I asked Marie a lot of questions before ordering and you were so helpful. . It looks great on our patio. All the neighbors are very complimentary on the look of it. Thanks again. Shirley G., Hagerstrom, MD. ----- Original Message ----- From: Lois R To: American Rattan and Wicker Sent: Tuesday, August 16, 2011 1:20 PM Subject: Re: REVISED: AMERICAN RATTAN INVOICE FOR LOIS ROLLERMark - My Surfwinds rattan kitchen set arrived today. It looks awesome, and is very comfortable. I too am sorry it was such a hassle, but its here, and I love it. Thanks again for the upgrade! Lois R., Spokane, WA. ----- Original Message ----- From: William To: sales@americanrattan.com (Mark) Sent: Friday, August 19, 2011 5:29 PM Subject: Pineapple Table and Chairs Aloha Mark! I wanted to let you know that the shipment of the Pineapple Table and Two Upholstered Bar Chairs arrived at our residence, in Mililani, Hawaii, today!!! The delivery personnel were most professional and handled everything with care. Also, we were most please as to how the furniture was packaged. Top notch!!! Everything arrived without blemish and the pictures on your web site were nice, but seeing these items in person shows the beautiful detail, quality upholstery and intricate craftsmanship. We are genuinely stoked! Please know that it was well worth the wait and we truly thank you and your company for making items like this available for sale. We are most happy with our purchase and your company. Mahalo Nui Loa! Bill and Diane W., Mililani, Hawaii ----- Original Message ----- From: @aol.com To: sales@americanrattan.com Sent: Saturday, July 02, 2011 10:53 AM Subject: Feedback ----- Original Message ----- From: V, Robin To: 'support@americanrattan.com' Sent: Thursday, April 28, 2011 9:53 AM Subject: Order status VINS032911 Hi, Just checking the status of my sunroom order. I'm excited about the delivery. I have received the Autumn Morning matching dining set...I LOVE IT! -Robin V., Portsmouth, VA. ----- Original Message ----- From: @aol.com To: sales@americanrattan.com Sent: Wednesday, April 13, 2011 7:58 AM Subject: Re: AMERICAN RATTAN - Attn Marie Good Morning, I purchased the Palm Bay dining set from American Rattan and just received it yesterday evening. It is beautiful, the shipping was right on time and Marie was wonderful to work with. I absolutely love the set and I would recommend American Rattan to anyone looking for rattan or wicker furniture. Also, I can't emphasize enough how great Marie is. Her customer relations is superb. Sincerely, Kathy S. ----- Original Message ----- From: @aol.com To: sales@americanrattan.com Sent: Tuesday, April 12, 2011 6:39 AM Subject: Hawaii Living Room Set Hi! I am the very happy with my Hawaii set that I bought from you last year. My set is the one that is posted on your site. I love it! Anyway, I need new seat cushions for my love seat and chair. How much will they be with the same fabric? Carol H. The Villages, FL. ----- Original Message ----- From: Sharon I To: American Rattan and Wicker Sent: Sunday, April 10, 2011 7:44 PM Subject: Re: REVISED: AMERICAN RATTAN INVOICE FOR DARRELL IOSSI Hello, Mark: We received our Orlando Palm Dining set and sunroom furniture delivery on Friday and are absolutely thrilled with it. It is beautiful and exactly what we were hoping it would be. The quality, the design and color are perfect. Thanks so much. We appreciate that you've been so helpful, also, to add the additional items, the pillows and end table, to our order so they could be included with the original order. There is one item, however, that did not arrive with the delivery. We had ordered one yard of matching fabric, cost of $25, that was confirmed on our original order, but was not received. Is this being shipped separately? Or was it just missed when packing the order? Could you please check on this and let us know when we can anticipate receiving the fabric? We also appreciate receiving the replacement of the picture that had a flaw on the first one sent. We're totally happy with the table and chairs and the end table. We are thinking we might need an additional end table, so we might be ordering that soon. Thank you again for your help with our order. Sharon I., Davenport, IA. (Note from American Rattan): missing 1 yard of fabric was shipped) ----- Original Message ----- From: V, Robin To: 'American Rattan and Wicker' Sent: Tuesday, March 29, 2011 8:05 AM Subject: RE: AMERICAN RATTAN INVOICE FOR ROBIN V. I received the Autumn Morning dining set this morning...ABSOLUTELY BEAUTIFUL!!!!!!! Many thank-yous. I'm going to place an order for the matching sofa, tables, etcs. -Robin V. , Portsmouth, VA. ----- Original Message ----- From: @hughes.net To: sales@americanrattan.com Sent: Thursday, March 17, 2011 3:51 PM Subject: Re: AMERICAN RATTAN has sent you a package 18 Jan 2010 - I received my Catalina bedroom furniture and love it. The stain was especially nice. ----- Original Message ----- From: Patrick MTo: American Rattan and Wicker Sent: Thursday, December 16, 2010 4:56 PM Subject: Re: AMERICAN RATTAN INVOICE FOR PATRICK M. ----- Original Message ----- From: @aol.com To: sales@americanrattan.com Sent: Thursday, December 02, 2010 5:23 PM Subject: Re: EDITH G 11/23/10 - PHONED IN FROM DENNIS M. 11-12-10 PHONED IN PAT M.
----- Original Message ----- From: @msn.com To: sales@americanrattan.com Sent: Sunday, October 10, 2010 10:46 AM Subject: furniture ----- Original Message ----- From: Sue To: American Rattan and Wicker Sent: Friday, October 08, 2010 9:29 AM Subject: Re: CUSTOMS INFORMATION Fw: AMERICAN RATTAN INVOICE - SCHULER
----- Original Message ----- From: Phil & Carol MTo: sales@americanrattan.com Sent: Wednesday, September 29, 2010 2:12 PM
Phoned In 9-13-10 I received my Jamaica Bedroom furniture today and its absolutely gorgeous and very well built. I will definitely be ordering more furniture from you in the future. Thanks! Kerry H., Mason, NH. ----- Original Message ----- From: Sheila DTo: American Rattan Sent: Wednesday, September 01, 2010 12:31 PM Subject: Re: SHIP DATE Re: INVOICE FOR RATTAN L.R. SET - GERTSON
Hi Marie and Mark Thank You so much for all your help and putting up with me! LOL... I just love everything I bought! I don't think I have ever been able to say that about a whole room of furnisher before, there is always a little something wrong but not with my Ocean City Rattan, everything fits perfect and is made good! Everyone that walks into my sun room has nothing but nice things to say. MY SON!! the Critic, even likes it, a lot! He says "Woo I really like this stuff" and then took a nap on the sofa. LOL As you know I bought a sofa sleeper, matching chair and ottoman, coffee table, TV cabinet, Bar table and stools. I don't know which piece I like best because I am happy with them all... Plus the extra fabric I bought I made cushions for my outside furnisher so now everything matches and looks great! You should advertize the sofa sleeper as a day bed when cushions are removed, because it is wide enough to sleep on comfortably (ask my son... lol). The bed once pulled out is also much bigger than I thought it would be. Plus the chair is wide enough for big people to sit in! The bar stools matched up almost perfect with the Newport pub table... I worried about doing that, but the match is close to perfect. Something else.. I was so worried about buying so much furnisher on line without seeing it first, plus not knowing for sure about any website, I checked you guys out by going to the BBB and you had (from the bbb) --> Based on BBB files, Exotic Furniture and Gifts has a BBB Rating of A+ on a scale from A+ to F . you can't get better than that!... Not only that, I always got an answer from you guys right away... or I did the on line live chat and Marie was always ready and waiting to answer all my questions and Thanks for the emails Mark. I really do appreciate everything you guys did for me. And I Will Be Back... LOL... I already have plans on buying more.... mmmmm maybe another table... or even a bed and I could really use a nice desk.... LOL... not right away but soon. Once again Thank You Guys So Much and Have A Good Day Dolly ----- Original Message ----- From: Bob P To: American Rattan Sent: Wednesday, Aug 18, 2010 2:41 PM Subject: Addtional Pictures of Dinning Chair Hello Mark, we received our order and we love our Ocean City caster chairs. As you requested I am attaching the pictures of the chairs with the cute umbrella pattern fabric we chose. Warmest Regards, Bob & Barbara P. Phoned in 8-4-10 I received my Liberty Honeymoon dining set and I like it alot. It was a great buy as well. Thanks again, Rebecca H., Sacramento, C.A. Phoned in 7-26-10... I just unwrapped my Antigua bedroom furniture and Im extremely pleased with the way it looks and the quality. Great value for such high quality furniture. James E., Pa. ----- Original Message ----- From: @aol.com To: sales@americanrattan.com Sent: Sunday, July 11, 2010 7:12 PM Subject: My order Hi! I just received my Hawaii model furniture order from you and love it, but I didn't receive my free painting. I wanted the #115 - FLORIDA DREAMING. My invoice # is 1191065. Carol H Note: The #115 Oil Painting is backordered until October 2010. ----- Original Message ----- From: Danielle P To: sales@americanrattan.com Sent: Sunday, July 04, 2010 6:36 AM Subject: Merchendise received!! Hi Mark, I would like to inform you than I received all my furniture. I'm so happy about that!!! All I bought are more beautiful than I expected. I would like to thank you for your entire help with me. I will going on your website to writing goods opinions. Thank you !! Danielle ----- Original Message ----- From: George D(home) To: American Rattan and Wicker Sent: Friday, July 02, 2010 6:39 AM Subject: Re: AMERICAN RATTAN INVOICE ----- Original Message ----- From: @netscape.net To: sales Sent: Wednesday, May 19, 2010 6:32 PM Subject: Re: Dining Set Shipped
Phoned in 2-15-10: We received the Traditional bedroom furniture and we love it. Thank you, Ruth K. ----- Original Message ----- From: @aol.com To: sales@americanrattan.com Sent: Monday, February 15, 2010 10:34 AM Subject: Re: Bermuda Dining Set I just wanted to let you know that the dining set arrived this morning. It is as beautiful as advertised. It was worth the wait. Thank you for your consideration and kind attention. Best wishes, Pam N ----- Original Message ----- From: @aol.com To: sales@americanrattan.com Sent: Saturday, February 13, 2010 6:07 PM Subject: Antigua Bedroom set..........
I'm sorry it's taken me so long to contact you pertaining the Rattan bedroom furniture I recently purchased from you. I've wondered if you "wondered"?? Yes! It was delivered by A-Movers, they did an excellent job of setting it up and cleaning up after themselves. It was a pleasure. I want you to know that I'm very happy with the products and am actually starting to feel as if I'm really turning this house into my home. Thank you very much for the fair price and all of the service that went with the exchange. Sincerely, Skippi M. ----- Original Message ----- From: Keith Crocker To: sales@americanrattan.com Sent: Thursday, February 04, 2010 5:33 AM Subject: attn: mark mosher the wall unit has arrived, in good shape, and it is terrific. we are happy customers. regards, ******************************************************************************* Keith J. C. ----- Original Message ----- From: Jane JTo: American Rattan Sent: Monday, November 16, 2009 6:35 AM Subject: RE: Sofa Delivery ----- Original Message -----
From: NP Collins
Sent: Wednesday, September 10, 2009 8:18 AM
Subject: Received the Coffee Table Today...
Hi...
Just wanted to let you know we received the coffee table today...It is absolutely gorgeous!!!! We couldn't be more pleased with it...I have to say that whoever packed it did a splendid job! It was incredibly reinforced with board and heavily reinforced with cardboard and paper...It is not just a coffee table but a most lovely piece of art.
Sincerely,
Nancy and Joel M.
----- Original Message ----- From: @optonline.net To: American Rattan Sent: Monday, May 18, 2009 8:15 PM Subject: Re: CUSHION ORDER STATUS PHONED IN: 04/10/09 - HEP Direct delivered our custom glass front curio cabinets today. I have never seen quality in curio cabinets like this before. Plus, all 7 of them came without a scratch. If I ever need any wood furniture again I will use your company. And, I will gladly refer anyone I know to you as we. Tom S., ----- Original Message ----- From: Phillip M To: American Rattan Sent: Friday, March 27, 2009 6:34 PM Subject: Re: Fw: DHX Payment Receipt Aloha Mark I received my dining set this morning. It is as beautiful as I expected. Thanks for your assistance. Phil ----- Original Message ----- From: lyneve s.To: American Rattan Sent: Monday, February 09, 2009 5:21 PM Subject: Re: Fw: INVOICE FOR RATTAN LIVING ROOM FURNITURE
+- Original Message +- From: Jerry & JaniceTo: American Rattan and Wicker Sent: Monday, September 22, 2008 3:02 PM Subject: Rattan Furniture has arrived! Mark, Just a note to let you know that the rattan furniture arrived last Thursday at the business address I had given you. Our son brought it to our house on Saturday. It arrived in good condition and we are very pleased with it. Thank you for all of your help in getting the furniture to us. We appreciate it. Janice +- Original Message +- From: Dick McDonald To: American Rattan and Wicker Sent: Monday, August 11, 2008 2:28 PM Subject: Re:Furniture Received To Whom It May Concern: I just received my furniture about ½ hour ago on 01/13/08 . Everything arrived in excellent shape and your delivery service (H Direct) men were fantastic!! They unpacked everything and let us check everything and then placed it where we wanted it. While waiting for my furniture, any concern had was answered promptly. Thank you for such a pleasant experience and I will not hesitate to order from you again. Holly P Inv#116797 10/24/07 Eric and Dan, Our furniture arrived today and it's absolutely gorgeous! Thanks so much for all your help. We're planning to order some matching pieces soon. Zarella +- Original Message +- From: @aol.com To: sales@americanrattan.com Sent: Thursday, June 28, 2007 7:33 PM Subject: Re: (no subject) Dear Eric, The furniture arrived and it is beautiful!! It looks very nice and is comfortable to sit on. Sorry if we bugged you a little but we have never ordered furniture this way. Thanks again for all your assistance! Darlene and William M +- Original Message +- From: @aol.com To: eric@americanrattan.com Sent: Monday, June 04, 2007 9:23 PM Subject: Invoice Hi, just wanted to tell you my altar table is GORGEOUS ...I am very happy with it . Thanks !!! Can you e-mail me a copy of my invoice (Inv # 115202 ) with the total I paid including ship ping ..... Thanks; Carmen C +- Original Message +- From: "jim s" < > To: < eric@americanrattan.com > Cc: "joan a" < > Sent: Monday, June 04, 2007 5:10 AM Subject: furniture > > Dear Eric and Mark, > > We just wanted to send you a letter to tell you > how happy we are with our sunroom furniture. It is > truly beautiful and exactly what we wanted. We also > wanted to thank both of you for your patience and the > time you took with us to make sure we got exactly what > we wanted and deliver it to us in a very timely > manner. We just want to commend you and your staff for > outstanding customer service and promptness in product > delivery. We will recommend you to everyone we know > but once they see our furniture it will speak for > itself. Thanks again for everything and we hope to do > business with you if we should need more furniture in > the future. > Sincerely, > Joan A > Jim S +- Original Message +- From: Maureen ETo: American Rattan and Wicker Superstores Sent: Saturday, May 12, 2007 3:09 PM Subject: To Mark Mosher - Thank you!! +- Original Message +- From: K, Scott To: eric@americanrattan.com Sent: Wednesday, May 09, 2007 2:00 PM Subject: The Cabinet I am sure we both wish that there had not been all of the problems with delivery, but, now that it is here, I am most pleased with the result. My compliments to your vendor and to you for staying on top of this. Regards, Scott +- Original Message +- Stephen, so sorry I didn't reply on Friday. I was having trouble with my email and every time I tried to reply to your email "Outlook" froze up. The good news though, is that I called and talked to Mark on Saturday (seemed safer than trying the email route again). I did end up ordering the stair cabinet and one of the tall bookcases (Mark said that would be alright since my husband and I really couldn't come up with what to do with two of them and that was being a difficulty with the whole order). So, it has turned out well for me. Thank you so much for your attention to my concerns. Yours and Mark's consideration and honesty and kind manners were a definite contributor to my placing the order for the furniture. I look forward to receiving them and perhaps doing business again. Yours, Colette S +- Original Message +- From: Rita To: American Rattan and Wicker Superstores Sent: Friday, December 29, 2006 6:21 AM Subject: Re: Shelter Island Sofa with Frabric A3322 Dear Eric, just a note of thanks! We received the new cover. Best wishes for 2007, Rita +- Original Message +- From: @aol.com To: sales@americanrattan.com Sent: Friday, December 29, 2006 12:50 PM Subject: Re: Rosewood Entertainment Center RW-ENT101 Hello, We did receive our Rose Wood entertainment center and must say it is the most beautiful one we have ever seen. We received it in perfect condition and was very happy with it. During the process of attaching the center piece to the two end pieces it was damaged. What I would like to know is how much would it cost to get just the upper center piece made. It was custom made as we had the center to measure 50" wide and it is 21" high. It has four glass doors. It was model RW-ENT101. Thank You. If you need more information please let me know. John From Kirsten via mailed in letter 11/8/06: Dear American Rattan and Wicker, I would like to thank you for the invaluable service your company offered to us. Eric in the customer service is very polite, respectful, and excellent in service. He never missed the deadline and he had such product knowledge. He is doing his job well! That inspired us to remember and order more products from American Rattan and Wicker. +- Original Message +- From: Nancy CTo: American Rattan and Wicker Superstores Sent: Saturday, September 30, 2006 9:07 AM Subject: Re: Antique Order # 165 mark thanks for the pic. we're very happy w/the cabinet. please e-mail me the receipt for the balance you charged to my credit card. thanks nancy c +- Original Message +- From: Jayne To: sales@americanrattan.com Sent: Thursday, September 28, 2006 3:04 PM Subject: Great customer service Good afternoon, I wanted to bring to your attention what fantastic customer service I received from Eric in your Sales department. I found a jewelry box that I wanted to buy for my sister's birthday this Saturday and I wanted to see if I can get it shipped to me in time. I was willing to paid extra for next day or priority shipping. Eric was very patient when I explained my needs, and always called me back as promised. Not only did Eric match a lower price that I found for the jewelry box on another website, he offered to have the item delivered to me in person on the same day of my purchase, today! Bill, the very nice gentleman from the warehouse, gave me a call to let me know that he was in front of my office building with my delivery the same afternoon. Boy, did you guys exceed all my expectations!! This is what I call customer service! After I opened the box and found that the design was slightly different then what I saw on the website, Bill immediately offered tp come back to make an exchange the next day. I told him that I will give the gift as is, and hopefully my sister will be just as happy with the new design. It's nice to know that Bill is willing to make make an exchange if I need to after my sister gets the gift. You guys are the best and I will be sure to refer you to my friends and family! p.s. Pls feel free to us this as a testamonial, but pls do not reference my work email address. thanks again! Jayne W. +- Original Message +- From: Sheila N To: American Rattan and Wicker Superstore Sent: Tuesday, September 19, 2006 11:27 AM Subject: Re: SUPPORT TICKET Eric, I just received my purchase today. I had called D&D on Friday and they schedule the delivery with me. Everything is perfect. Thank you! +- Original Message +- From: < @charter.net > To: "American Rattan and Wicker Superstores" < sales@americanrattan.com > Sent: Tuesday, September 12, 2006 8:33 AM Subject: Re: CUSHIONS MISSING > Mark, > Thanks again for all of your help. You have been very helpful and understanding in my time of fustration with the shipping company. My husband & I are very pleased with the table. Words can't describe how beautiful the table loooks with our other rosewood pieces. We look forward to doing business with American Rattan and Wicker again. Thanks,> Leslie +- Original Message +- From: @aol.com To: sales@americanrattan.com Sent: Sunday, August 27, 2006 12:09 PM Subject: Fwd: American Rattan and Wicker Customer Receipt/Purchase Confirmation hi mark we received our furniture shipment Thursday aug 24 06 we are really satisfied with the dining room set we cant thank you enough for getting the matching server after it had ben sold it just makes the set look great again thanks joe s +- Original Message +- From: Emily FTo: American Rattan and Wicker Superstores Sent: Friday, August 25, 2006 1:15 PM Subject: Re: Vicky Counterstools Shipping Mark - the barstools arrived today - safe and sound - and are just right. Thank you guys. Emily F +- Original Message +- From: Marilyn S To: American Rattan and Wicker Superstores Sent: Friday, August 25, 2006 12:37 PM Subject: Re: Barstools Shipping Hey Mark: I just wanted to let you know that we received the barstools about a week ago. They are beautiful and we love them.....they were slightly smaller than what I had thought.....I measured the seat from left side to right side instead of from corner to corner but they work well in the space intended. I appreciate your great customer service and love the barstools!!!! I will keep you in mind for my next purchase... Thanks, Marilyn +- Original Message +- From: Mary STo: 'American Rattan and Wicker Superstore' Sent: Wednesday, August 23, 2006 2:01 PM Subject: RE: SUPPORT TICKET My furniture was delivered to my home today. It isn't totally unpacked but what I can see look great! Thanks so much for answering. Mary S. +- Original Message +- From: Leora BTo: American Rattan and Wicker Superstore Sent: Friday, August 11, 2006 9:54 AM Subject: Re: Orlando Dining Set #R401 Dear Eric, Humungous thanks for being so helpful to me. I am so glad to know these dimensions...this helps a lot. My husband and I are trying to decide on fabrics. It's hard to look at pictures but we're trying to narrow it down. We have an adjacent family room with lots of palms and a safari decor. I appreciate your corresponding with me. I read many of the other testimonials and it's true...your customer service is 100% customer friendly. Thanks, Leora B +- Original Message +- From: SHARON P To: sales@americanrattan.com Sent: Sunday, August 06, 2006 2:46 PM Subject: Very Happy w/Dining Room Set! (Invoice #112241) Hi Mark, This afternoon, D & D delivered my Rosewood dining set in perfect condition! The men from D & D were very polite and efficient. The set is beautiful, and I look forward to many years of use. Thank you. Sharon P +- Original Message +- From: < @bellsouth.net > To: "American Rattan and Wicker Superstores" < sales@americanrattan.com > Sent: Saturday, July 29, 2006 8:58 AM Subject: Re: American Rattan and Wicker > Dear Mark, > Thank you for helping with my order. I know that I can always count on American Rattan and Wicker. Please know that I appreciate all that you do...have a great weekend, Sincerely, Carrie M. +- Original Message +- From: k wall To: American Rattan and Wicker Superstore Sent: Friday, July 21, 2006 9:44 AM Subject: Re: Coffee Table Eric: I really, really appreciate you following up with me. American Rattan and Wicker obviously understands customer service and how important it is to keep the customer informed. Thank you for the super service and I look forward to hearing from you when the tables ship. - Sincerely, K. Wall Phoned in on 7-13-06 Eric, my Rosewood end table and magazine stand just arrived. They are absolutely gorgeous and the packing was superb. Thank you very much! Joan P. +- Original Message +- From: W, Kathy To: sales@americanrattan.com Sent: Monday, July 03, 2006 5:51 PM Subject: Re: American Rattan and Wicker Invoice I got the furniture and I love it! I guess the painting was out of stock. Please provide pricing (including tax and shipping charges) for the bed set in California King (if comes with nightstands) and a 72" dresser in natural birds and flowers. Many thanks, I received my furniture Saturday and am very pleased with it. The deliverers were very courteous and competent. Thank you for a very satisfactory and pleasant transaction. Kathy H. +- Original Message +- From: < icharmedu@> To: "American Rattan and Wicker Superstores" < sales@americanrattan.com > Sent: Saturday, March 18, 2006 5:33 AM Subject: Cushions Arrived > Dear Mark, > The cushions arrived yesterday. They are beautiful. They did an excellent job matching the pattern on every cushions, so that each one is nearly identical to the next. Our post office was excited that we received a "box from China." I am very pleased with the pattern & color we chose. > Overall, we are very happy with the desk and cushions. Thank you again. Glad that we found American Rattan and Wicker. Wishing you continued success and long life. > Jean T > Marathon, FL Left in Shopping Cart Special Instructions on 3/17/2006: SPECIAL INSTRUCTIONS i received the magic mic ed 11000 plus the song chip yesterday & so far we are very pleased with the product. i trust American Rattan and Wicker now that's why i'm coming back to order more products. will recommend your store to friends & more people. by the way your ad says buyers will receive free oil painting for purchase above $350 & i have purchased $579 last march 9 & forgot to order my free oil painting. can i avail it now? i like the old manila. thanks. as of this time i'm thinking of adding to a cart another karaoke accessory. i love shopping here! +- Original Message +- From: Michael D'To: sales@americanrattan.com Sent: Tuesday, March 07, 2006 1:24 PM Subject: RE: Order has shipped Hello Eric I just want to say it was a pleasure doing business w/you and your company. The desk was del in perfect condition . Regards Michael D' Phoned in: Feb. 26, 2006 We received our Rosewood furniture last night and the quality and beauty greatly exceeded our expectations. Your shipper unpacked all of the pieces and even set up everything for us. We are very impressed with the furniture and the service. We'll be recommending your company to all of our friends. Stephan C., Eads, Tennessee Original Message +- From: @juno.com To: sales@americanrattan.com Sent: Saturday, February 25, 2006 7:26 AM Subject: Satisfaction!!! Dear Mr. Mosher; +- Original Message +- From: <@bellsouth.net > To: "American Rattan and Wicker Superstores" < sales@americanrattan.com > Sent: Sunday, February 05, 2006 5:51 AM Subject: SUCCESS! Rosewood Secretary Desk > Mark, D & D delivered the desk this morning. It is very, very beautiful, and a nice addition to what we have. The desk has a beautiful, rich luster. What do you use to polish?> > I mailed the cushion fabric samples back yesterday: > Please place the order for #54: Chinese Silk - Spring Flowers w/Good Luck Design (the color is kind of gold and olive green.) 8 Cushions: 6 regular, 2 captain chairs.> > If you ever have any other furniture pieces that match the desk design, please let me know. Although we have bird and flower, our design is not as intricate as on the desk. The desk is really beautiful and it will make bill paying a pleasure. I do have to say "it was worth the wait." > > Thank you again. Looking forward to receiving the cushions. > > Jean T. > Marathon, FL Phoned In: 05 Feb 06 - We received our customized Rosewood Pub Table and Pub chairs and the quality and looks are beyond anything I could have hoped for! We had local quotes done to build this table set and they were more than twice as much and I don't think they could have even come close to building something this beautiful. I'am now mailing my details, pictures and plans for my formal dining room, master bedroom, and 2 other bedrooms. And yes, I will send you the photos of the Pub table set so you can post it on your custom furniture page. Thank you and talk to you soon, Nishita K. Phoned In: 30 Jan 06 - My Antique cabinet arrived today in perfect condition and I love it. Thank you all at American Rattan and Wicker for a great job! Zetta T. Phone In: 11 Jan 06 - Hi, I called to say that the Plantation bar and barstools arrived today and we are thrilled with the quality and looks of the furniture. Much better than we could even have imagined! Thanks again, A. Rosenstein +- Original Message +- From: Janine MTo: sales@americanrattan.com Sent: Tuesday, January 10, 2006 5:47 PM Subject: RE: Your Order with American Rattan and Wicker (# 2007070) +-Original Message+- I'am so happy with my Canopy bed. I bought a waterbed mattress instead of a regular mattress and turned this bed into my dream bed. I put multi-colored curtains all around. I feel like a Queen! The ordering, the follow up and the delivery of the furniture. The gentleman from NC were absolutely wonderful when they delivered our furniture. The fabric is beautiful, the furniture is beautiful. I will recommend your web site to any one who asks where I ordered my furniture. Again, thanks every so much. Leslie D Oxford Michigan. +-Original Message+- From: Nancy C [mailto:@hotmail.com] Sent: Thursday, May 12, 2005 6:45 AM To: sales@americanrattan.com Subject: RE: Update on Status Just wanted to let you know that my chairs/ottomans arrived safety yesterday +-Original Message+- Hi, Just wanted to let you know we have the altar in our home and we are quite pleased. Its beautiful! Thank you, Jim G +- Original Message +- From:@aol.com To: sales@americanrattan.com Sent: Tuesday, March 22, 2005 11:42 PM Subject: our new pedastals +- Original Message +- From: debbiedeb@.net To: American Rattan and Wicker Sent: Sunday, November 28, 2004 6:40 AM Subject: Re: This message is for Mark Mosher +- Original Message +- From: @aol.com To: sales@americanrattan.com Sent: Wednesday, November 10, 2004 1:52 PM Subject: receipt of furniture
+- Original Message +- From: @aol.com To: sales@americanrattan.com Sent: Saturday, February 07, 2004 7:05 AM Subject: Re: Caledonia furniture Mark, Thank you very much. Dealing with your company is a pleasure. Your like a light that shines brightly in a bleak business world where profit is the only motive. If you ever need a testimony, let me know. Natheley +- Original Message +- P.S. The table is beautiful! From: "Jane C E" <@earthlink.net> To: "American Rattan and Wicker" <sales@americanrattan.com> Sent: Thursday, September 04, 2003 4:59 PM Subject: RE: American Rattan and Wicker Customer Receipt/Purchase Confirmation > I received my nesting tables earlier than I had anticipated. They were +- Original Message +- From: bobm To: americanrattan@comcast.net Sent: Friday, August 29, 2003 4:19 PM Subject: Furniture delivery
Bob M From: "Jeffrey R " <the.@juno.com> To: <sales@americanrattan.com> Sent: Friday, July 25, 2003 5:42 AM Subject: Family furniture purchase > Good morning Mark, Customer Testimonials
+- Original Message +- +- Original Message +- Dear Mark-- You're the best. + Original Message +- Mark, we received our furniture today and are very pleased with the pieces. The construction of the furniture is 1st class, as is the service. Now for more business, we are interested in another bali bar stool with leapard maize, a end table and lounge chair "Waikiki" with leapard maize. Thank you
Hi. we have received our new magic microphone and are really enjoying it. We would like to purchase the additional wireless microphone that goes with it. Also, it stated we could download songs from the web site. Do we need an additional chip? How would we do that?Thanks for your help. +- Original Message +- > Hi Mark, <PRE>Mark; I just wanted to say thanks, the tables are great.With the other 2 2/25/02 7/22/02 We appreciate your comments very much. If you did not find what you were looking for, have more questions,
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