1. WE OFFER A 1 YEAR WARRANTY AGAINST BREAKAGE ON ALL INDOOR AND OUTDOOR SEATING SUPPORT FRAMES.
If your seating support frames break within 1 year of purchase we will replace that item for you.

2. DETAILED FURNITURE DELIVERY INFORMATION
We offer 2 types of delivery services for you to choose from: Standard and White Glove. For most shipments we use shippers that are specialized in moving furniture. These carriers do a great job in safeguarding the furniture against damage. They work differently than your typical freight company because they need to fill a truck for an area or route and then they can schedule the delivery. We appreciate your patience while a truck is filled for your area and your peace of mind comes from knowing your furniture will be delivered without damage. We have no control over shipper schedules but we can assist you as needed. The delivery company will call you to schedule your delivery and if your not available when they deliver then you will need to pay for the re-delivery fee. There are no cancellations or refunds allowed while furniture is in the possession of the shipping company.
UNIQUE DELIVERY SITUATIONS - Please advise us if there is some unique situation for your delivery. This could include a restricted bridge, an island location, or a homeowners association restricting truck access. It will help us to know in case we need to use a certain size truck or sub-contract a local delivery company. We will explain any additional costs in these cases if they apply.

A. STANDARD DELIVERY - This service is FREE for any order of $1000 or more. It consists of the delivery company delivering your furniture to as close to your front door or garage as possible. You would be responsible to unwrap the furniture and carry it into your home. Due to excessive shipping costs a 10% fuel surcharge ($200 max.) will be applied to the product portion of orders going to these states: CA, CO, AZ, NM, WA, OR, ID, UT, ND, WY, NV, MT, SD, IA, NE, and MN For orders of less than $1000 please reference the tables in Table C below.

B. WHITE GLOVE DELIVERY - This service offers many benefits including: unwrapping of the furniture for your inspection, carry furniture into your home, and placement of furniture where you want it. The cost to add white glove service is $245.00.

C. DELIVERY COST TABLES (THESE COSTS ONLY APPLY IF YOUR ORDER IS LESS THAN $1000.00)

ZONE 1
DELIVER TO STATES: VA,NC,SC,GA,AL,FL,MS,MD

3. ORDERING PROCESS - When you order furniture that requires upholstery either online through our shopping cart or over the phone with one of our representatives we will require a 1/3 deposit be made to start the order. When the order is out of upholstery and ready to ship we will charge the balance due. It can take 2 to 5 weeks for upholstery to be completed depending on what group of furniture you choose and the current back log of pending orders. If you place an order for furniture that does not require upholstering then we will charge your order in full and prepare it for shipping.

4. TERMS AS THEY APPLY TO RETURNED OR REFUSED FURNITURE.
a. Return Material Authorization (RMA). All returns for any reason will need to be approved beforehand with an RMA.
b. If a return is required because we shipped the wrong item/s then we'll coordinate swapping out the furniture and pay all associated costs. During the process we appreciate your patience and refunds/cancellations aren't authorized during the process.
c. For returns due to a change of mind, reasons of comfort, actual stain/fabric not matching your monitor, or similar reason there is a 15% re-stock fee applied and customer pays all shipping costs.
d. In all cases regarding a return for a refund we only provide the refund when the furniture is physically unloaded into our North Carolina showroom.

5. TERMS AS THEY APPLY TO CANCELLATIONS AND REFUNDS
a. If an order that does not require upholstery is cancelled prior to shipping then the full amount of order total is refunded.
b. If an order is cancelled that has already shipped we apply the refund minus both shipping costs and a 15% re-stock fee.
c. If fabric has been cut for an upholstered order and you cancel there will be a 15% re-stocking fee applied to the refund.
d. In all cases regarding a return for a refund we only provide the refund when the furniture is physically unloaded into our North Carolina showroom.

6. PROCEDURES FOR DAMAGE RESOLUTION
- Minor damages like a scratch, chip, or dent: Many times the delivery driver will be able to touch it up. If not, we will schedule furniture medic at www.furnituremedic.com or other repair company to repair it. We will work with you on these small things for up to 7 days after you receive the furniture. Since we can't verify useage or abuse of the furniture we can't provide service longer than that. Showroom items are sold "as is" in all cases.
- Major damage beyond repair or a wrong item delivered: Although rare, if an item is damaged beyond repair, try to take a digital photo of the furniture. Annotate in detail on the Bill of Lading what the problems are. Return the item/s with the driver for replacement. IMPORTANT NOTE: We will replace your damaged item/s at no cost to you. Cancellations or refunds are not authorized in all damage cases as we need time to correct the situation.

7. SHIPPING OVERSEAS (Caribbean, Puerto Rico, Hawaii, Alaska, Canada, and other Countries)
We gladly and regularly ship furniture to many countries. For a detailed quote from our shippers please send an email with the items you want to purchase and your complete address to: sales@americanrattan.com

8. CUSTOMER SUPPORT
We handle customer service problems promptly and a solution is always attained. We appreciate your calm manner toward a problem, and thank you for a detailed account of any issue. Photos are highly appreciated for any furniture issue. For all status and support issues we ask that you use our support request form: http://www.americanrattan.com/support.html

9. CONFIRMATION OF INVOICE AND TERMS
When you place your order you will receive your invoice via email. As part of the confirmation process your invoice will have instructions asking you to read the terms on this page and approve them. Then you will complete our electronic signature page.

FINAL NOTE FROM THE OWNER: I know you are making an important and significant financial decision when buying furniture from us through our website or on the phone with our staff. Its a bit stressful as you choose a model, select your fabric, wait for the upholstery work to finish, and take delivery of your furniture. Please know that all of us here at American Rattan & Wicker want you to be positively thrilled with your purchase! And as you can read on our Testimonials page, the vast majority of our customers are very pleased with both our products and our customer service. We know you have many options for purchasing your furniture and for this reason we strive to be a better choice for you in the number of selections we offer, our higher quality, lower price, and better service. Thank you very much again for shopping with us
and you can send me a direct message if you need to at: headquarters@americanrattan.com - Mark Mosher, Founder