1. ONE YEAR WARRANTY - All of our indoor and outdoor furniture frames are guaranteed against breakage under normal usage for 1 year. Note: A claim under this warranty would be filed directly with American Rattan and a digital photo/photos of the damages would be required to complete the claim process.
1A. Our Money Back Guarantee
The quality of our Rattan and Wicker furniture is unmatched. There is never any assembly required for our furniture because it is constructed of 100% hardwoods like Rattan, Bamboo, Cane and Mahogany. If you are not completely satisfied with the quality of our furniture we will refund your original product charges except the shipping costs (what we were billed by the shipper) and re-stock fees (section 6) for upholstered items.
2. Our Low Price Guarantee
If you find a lower price for any of our items, give us a call toll-free--we promise to beat it. 1-888-580-2817
3. Your Furniture Delivery
We ship via White Glove-style delivery on most furniture orders. There are some areas where white glove service is not available and then the furniture will be delivered into your garage or driveway. White glove service means the delivery company will carry the furniture into your home and set it where you want it AT NO EXTRA COST! These carriers rarely damage furniture because they are very careful with handling in transit to you. Once the furniture is shipped we provide you the details for your shipper and you will be able to communicate directly with them. If you have problems with the shipper, please let us know and we will try to assist you. Delivery schedules and other issues are outside of our direct control, and cancelling an order for a refund due to a shipping problem or delay that is not under our control, is therefore not an option.
4. What if there is damage?
- Minor damages like a scratch or dent: Many times the delivery driver will be able to touch it up. If not, we will schedule furniture medic at www.furnituremedic.com to repair it in most cases.
- Major damage beyond repair or a wrong item delivered: Although rare, if an item is damaged beyond repair, try to take a digital photo of the furniture. Annotate in detail on the Bill of Lading what the problems are. Return the item/s with the driver for replacement. (We will replace your item/s and refunds are not authorized in all damage cases).
5. Shipping Costs and Procedures
For furniture orders that will not ship immediately due to upholstery work we will only charge a 1/3 deposit and the balance due will be charged when it ships.
SHIPPING IS FREE TO ANY OF THE 48 U.S. STATES ON ALL ORDERS OF $1000 OR MORE
DELIVERY COST TABLES ARE LISTED BELOW FOR ORDERS OF LESS THAN $1000.00
Note: There is an additional $60 surcharge for shipping a single headboard by itself of any size. A combined small order that consists of 2 or 3 ea. small items coming from 2 or 3 different mfr. locations may require a separate ship charge for each item for that zone. If this occurs we will email you shipping costs prior to any charges.
ZONE 1
FOR DELIVERY TO STATES: VA,NC,SC,GA,AL,FL,TN,KY,LA,MS
| #Items |
Cost |
| 1 |
$70.00 |
| 2 |
$100.00 |
| 3 |
$130.00 |
| 4 or More |
$160.00 |
ZONE 2
FOR DELIVERY TO STATES: MD,NJ,NY,PA,WV,OH,CT,MA,NH,VT
| #Items |
Cost |
| 1 |
$90.00 |
| 2 |
$120.00 |
| 3 |
$150.00 |
| 4 or More |
$180.00 |
ZONE 3
FOR DELIVERY TO STATES: ME,IN,IL,MI,WI,AR,TX,MO,OK,RI
| #Items |
Cost |
| 1 |
$110.00 |
| 2 |
$140.00 |
| 3 |
$170.00 |
| 4 or More |
$200.00 |
ZONE 4 DELIVERY COSTS:
FOR DELIVERY TO STATES: MN,IA,NE,KS,NM,CO,SD
| #Items |
Cost |
| 1 |
$130.00 |
| 2 |
$160.00 |
| 3 |
$190.00 |
| 4 or More |
$220.00 |
ZONE 5 DELIVERY COSTS:
FOR DELIVERY TO STATES: CA,AZ,NV,OR,WA,MT,WY,ND,ID,UT
| #Items |
Cost |
| 1 |
$150.00 |
| 2 |
$180.00 |
| 3 |
$210.00 |
| 4 |
$240.00 |
Note: There are rare cases when certain large or very inexpensive items cannot be shipped at the rates shown. In those cases we will notify you of any increase and you can decide then if you want to proceed with your order.
6. Cancellations
We will refund 100% of your purchase price for orders not yet shipped and fabric not cut. Orders that are cancelled after fabric has been cut for upholstery will be charged a 15% restocking fee as we will have already incurred charges by the upholstery firm for the cut fabric. The re-stock fee is 20% for fabric "only" orders that have been cut and shipped.
7. Shipping to Hawaii, Alaska, and other Countries
We often ship furniture to Alaska, Hawaii, the Caribbean, Canada, and all countries. Please send an email with the items you want to purchase and your complete address to: sales@americanrattan.com
8. Customer Support
We handle customer service problems promptly and a solution is always attained. We appreciate your calm manner toward a problem, and thank you for a detailed account of any issue. Photos are highly appreciated for any furniture issue. Our contact for customer service is via email only at: sales@americanrattan.com |
